📞 (078) 642-8146
✉ rwdisabela_199@yahoo.com

SERVING THE COMMUNITY,
SUPPLYING LIFE

We are committed to providing safe, reliable and sustainable water services to our customers.

24/7 CUSTOMER HOTLINE
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Who We Are

History

The Roxas Water District, Roxas, Isabela was established by virtue of Section 4 of Presidential Decree No. 198 series of 1973, as amended by Presidential Decree (PD) No. 768 and 479 known and referred to as the “Local Water District Law” and “Provincial Water Utilities Act of 1973”, respectively. The Local Water Utilities Administration (LWUA) has awarded the Certificate of Conformance No. 199 to the district on May 28, 1982. It operates with the primary objective of giving the best service possible to its consumers by providing them with reliable and economically viable and sound water supply. Since 1992, by virtue of the Supreme Court en banc decision, water districts were declared Government-Owned and Controlled Corporations (GOCCs).

Mission

To pursue our Vision for Roxas Water District, we commit ourselves to provide our valued concessionaires safe and Quality drinking water, adequate pressure and reliable service conforming to established standards and procedures of efficiency and good public water supply system practices.

Vision

Roxas Water District as a very large quality, sustainable, well-developed, viable and environment friendly water service provider fully, competently, reliably and adequately meeting the needs of the community being served, ensuring the orderly and well-balanced growth of the area and promoting the welfare of the people.

Our Services

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New Connection

Application and installation for new accounts.

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Customer Support

Reliable assistance for all water concerns.

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Maintenance

Report leaks, damages, and interruptions.

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Water Quality

Regular monitoring and stringent water testing.

Client Satisfaction Measurement

This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to not answer this form.

1. Personal Information
2. Service/s Availed
3. Citizen's Charter (CC)

INSTRUCTIONS: Check mark your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

4. Service Quality Dimensions (SQD)

INSTRUCTIONS: Please evaluate the statements corresponding to your answer.

Statement Strongly Disagree
😣		 Disagree
😞		 Neither Agree nor Disagree
😑		 Agree
😊		 Strongly Agree
😃		 N/A
SQD0. I am satisfied with the service that I availed.
SQD1. I spent a reasonable amount of time for my transaction.
SQD2. The office followed the transaction's requirements and steps based on the information provided.
SQD3. The steps (included payment) I needed to do for my transaction were easy and simple.
SQD4. I easily found information about my transaction from the office or its website.
SQD5. I paid a reasonable amount of fees for my transaction.
SQD6. I feel the office was fair to everyone, or "walang palakasan", during my transaction.
SQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful.
SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.
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